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A company
like no other

Enforcement training

As the public face of our business, we rely on our teams to deliver the service that we promise to our clients. We invest in professional training and personal development so that our teams have the capability to develop trust and work effectively with the people they encounter every day.

Our employee development programme provides every member of the Equita team with the tools they need to meet both their individual targets and the wider corporate goals of the business. Our training and development policy is set by the senior management team and audited regularly to maintain the highest standards.

Accredited by City & Guilds, our training course for enforcement agents incorporates apprenticeship qualifications in business administration, customer service, IT management and team leadership. Continuous professional education (CPE) includes regular exams, assessments and refresher courses, supported by both classroom-based and online learning.

We are proud to run a highly successful mentoring scheme in which enforcement agents in the early stages of their career work alongside more experienced colleagues. This enables them to add live field experience to their portfolio of knowledge.

As part of Capita, the UK’s largest business process outsourcing (BPO) and professional services company, we can provide access to a broad training portfolio that encompasses customer service skills, conflict resolution, payment negotiation and how to incorporate nudge techniques within client communications.

Accreditations

Equita has been awarded the following industry standards and accreditations.

  • Credit Services Association (CSA)
  • British Parking Association (BPA)
  • Civil Enforcement Association (CIVEA)
  • City & Guilds Accredited
  • Civil Court Users Association (CCUA)
  • High Court Enforcement Officers Association
  • IRRV Organisational Member
  • British Parking Awards 2018 Finalist