Suggest Responsible Engagement and Action
Following a period of prolonged economic austerity, public services budgets remain under pressure. We work with over 200 local authorities across the UK including London boroughs, metropolitan, unitary authorities, and rural district councils.
We work positively to engage people and support them in settling their debts to secure their income. Our enforcement teams are highly trained in negotiation skills and customer communications thanks to our dedicated training academy and coaching programme.
We offer a full range of payment options, including a free or local rate telephone number to maximise access to support and assistance.
Understanding the importance of transparency in local government, we provide real-time online access that enables you to keep track of our activities, and performance. If our IT systems are not immediately compatible, we will develop a solution that connects us at no extra cost.
We understand the difficult balance our clients must strike between commercial delivery and social empathy. Our years of industry experience combined with our focus on people and technical modernisation means that we get results and we do the right thing for our clients and their communities.
Martyn Shapter, Managing Director