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Collaborative
approach

Council tax

Income from council tax is vital to help maintain public services and uncollected funds create further pressure on stretched resources. We quickly assess an individual’s ability to pay and take rapid action to reach an early-stage settlement. We work collaboratively with our clients and adapt our approach, always treating your customers with respect.

Our extensive experience in dealing with over 260,000 Council Tax Liability Orders each year has enabled us to gain a unique perspective on the most effective techniques for recovering council tax debt, enabling us to collect over £50 million.

We always take an ethical approach to collection and, through our partnership with money advisers Tully, can signpost people in financial difficulty towards help with budgeting and managing debt. In addition, we offer free training to the third sector to help them better advise their clients.

We operate seven days a week to maximise contact opportunities during the enforcement process. Our services include sending a pre-compliance letter at no extra charge, free payment collection and administration, tracking and tracing elusive customers and encrypted data exchange for maximum security.

Accreditations

Equita has been awarded the following industry standards and accreditations.

  • Credit Services Association (CSA)
  • British Parking Association (BPA)
  • Civil Enforcement Association (CIVEA)
  • City & Guilds Accredited
  • Civil Court Users Association (CCUA)
  • High Court Enforcement Officers Association
  • IRRV Organisational Member
  • British Parking Awards 2018 Finalist