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Positive
engagement

Local taxation

Following a period of prolonged economic austerity, public services budgets remain under pressure and local authorities depend on every penny of income. We work with over 200 local authorities across the UK including London boroughs, metropolitan, unitary authorities, and rural district councils.

We work positively to engage people and support them in settling their debts. Our enforcement teams are highly trained in negotiation skills and customer communications thanks to our dedicated training academy which offers qualifications accredited by City & Guilds.

We offer ten different ways to pay and provide a free or local rate telephone number to maximise access to support and assistance.

Understanding the importance of transparency in local government, we provide real-time online access that enables you to keep track of our activities. If our IT systems are not immediately compatible, we will develop a solution that connects us at no extra cost.

Accreditations

Equita has been awarded the following industry standards and accreditations.

  • Credit Services Association (CSA)
  • British Parking Association (BPA)
  • Civil Enforcement Association (CIVEA)
  • City & Guilds Accredited
  • Civil Court Users Association (CCUA)
  • High Court Enforcement Officers Association
  • IRRV Organisational Member
  • British Parking Awards 2018 Finalist