Doing the same – or more – with less is the new reality for all local authorities. With budgets under pressure as never before, every unpaid council tax bill, sundry debt or benefit overpayment can have a real, tangible impact on service delivery.
Today, over 200 authorities, including London Boroughs, Metropolitan Councils and Rural and District Authorities, rely on Equita to recover money they're owed by the people they serve. Crucially, we never forget that we're acting on behalf of a public service rooted in its community, not a remote commercial organisation.
Our approach is to engage with people and make it as easy as possible for them to settle their debts. When they can't, or won't, we follow up with sensitive, effective and professional enforcement, taking full account of individual circumstances, particularly where vulnerable people are concerned.
Our nationwide network of offices gives us local knowledge and presence, backed by the central support structure of Britain's largest outsourced customer service provider. Every member of our contact centre and enforcement teams is fully trained in debt negotiation and customer care.
Your community relies on you to deliver essential services efficiently and cost-effectively. You can depend on us to do the same for you.