Case Studies & Testimonials

London Boroughs

London Borough of Brent

“Equita has collected Council Tax and Business Rates owed to Brent since May 2003. The level of service provided by Equita has continuously met our requirements. We have found Equita to be responsive to our requests, to adhere to the code of conduct set and to be willing to review and implement initiatives to improve collection.

During that time we have found communication to be good, with Equita responding promptly to any queries we may have, providing regular updates on performance, attending monthly meetings with Brent and providing access to their computer system.”

 

London Borough of Islington

“Since 1998 London Borough Islington has employed Equita to collect unpaid Council Tax/ National Non Domestic Rates. The partnership works well, mainly because contacting their office is always possible, the staff are very helpful, the service is tailored to meet our specific needs and the company will react quickly when problems arise. Collection rates are consistently high and the quality of staff employed by Equita is excellent.

Contact is maintained through Equita’s dedicated account manager whilst regular contact with senior directors is equally helpful. I would have no hesitation in recommending this company to other local authorities looking for a professional and reliable bailiff company.”

 

Metropolitan Authorities

Birmingham City Council

“Birmingham City Council agrees annual collection targets with Equita who have consistently exceeded our expectations in terms of cash collected and performance delivered. There is an ongoing commitment to support the aims of the service both through the innovative use of new technology and adopt flexible working practices.”

Sandwell MBC

“Sandwell MBC have used Equita’s services for the collection of outstanding Penalty Charge Notices since 2006.  During this time we have issued them with many thousands of warrants which have been enforced with minimal complaints. We have developed extremely strong relationships with staff at all levels from our Account Manager to Senior Directors.  We have been very impressed with their approach to collection, Equita are always looking at innovative strategies that increase their collection rates, and ultimately the revenue that is remitted back to Sandwell MBC. Since the inception of our contract with Equita, we have seen our collection rates increase by 12%.I would have no hesitation in recommending Equita as a supplier for the collection of Road Traffic Debts ”

Coventry City Council

“I would not hesitate in recommending Equita. They have the resources and infrastructure to deal with large numbers of instructions and their team are always ready to look at initiatives to improve the service. We employ Equita for the collection of revenues and parking debts, offering us a corporate approach to debt collection, which is not very often seen. The level of complaints received is low and their customer care approach excellent.”

 

Unitary Councils

Blackburn with Darwen

“Equita delivers  effective enforcement services for arrears of  Council Tax and Non Domestic Rates through their regional centre in Manchester. The local team are responsive and easy to contact and deliver a personal touch that you would not expect from such a large company. We are visited regularly by Director level operational staff and feel we are valued as a client even though we are not the business’ largest client”

 

District Councils

Vale of White Horse District Council & South Oxfordshire District Council

“My councils have used Equita’s services for many years and remain happy with the service that they deliver. Each case that we issue is treated with the utmost importance whilst, at the same time, we receive very few complaints or dissatisfaction from our customers.”

Derby City Council

“Jo has been our Client Manager for 5 years, the experience she has bought to our contract has truly benefitted our collections scheme. Jo uses her experience of working on similar contracts to suggest new and innovative ideas to improving collection rates. Her knowledge of our local area ensures that enforcement activities are always tailored and appropriate”

East Northants Council

“I really appreciate the presentation ‘Role of the Bailiff in Council Tax/NNDR Enforcement’ given by Paul Sharpe. The comments I received from our visitors, Community Law Service, Housing Direct Staff and all ENC staff, were very positive.Paul kept the talk lively, informative and interesting, he is certainly a good speaker.I would be happy to recommend his presentation to other authorities. Thanks for arranging this for me”.